Statutory Grievance Redressal Mechanism
Mandatory Disclosure under Rule 11 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
1. Regulatory Compliance Framework
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, promulgated by the Ministry of Electronics and Information Technology (MeitY) and the Ministry of Information and Broadcasting (MIB), Government of India, Pixeen has instituted a formalized, time-bound grievance redressal mechanism.
2. Designated Grievance Redressal Officer
Any person aggrieved by any content, reportage, or editorial piece published on this portal may submit a formal complaint to our designated officer:
Officer Credentials and Contact Details
Name of Officer: Ms. Ananya Sharma
Designation: Head of Grievance Redressal & Regulatory Compliance
Postal Address: 584, 100 Feet Road, Koramangala 4th Block, Bengaluru, Karnataka 560034, India
Direct Grievance Email: grievance@pixeen.net
Telephone Number: +91 80 4967 8200
3. Formal Complaint Procedure and Resolution Timelines
To facilitate thorough investigation, complaints must state the exact URL of the article, precise paragraphs in contention, and the legal or factual grounds of the grievance.
- Acknowledgment: Within twenty-four (24) hours of receipt of the grievance.
- Investigation and Redressal: Within fifteen (15) days of receipt, communicating the formal decision and corrective action taken.